Last Updated: May 9, 2026

Refund Policy

Automated reconciliation and refund handling for your transactions.

1. Failed Transactions

If a payout transaction fails due to invalid beneficiary details, downtime at the beneficiary bank, or network timeouts, the transaction amount and any associated fees are automatically reversed and credited back to the merchant's PayNit wallet immediately upon receipt of failure status from the banking network.

2. "Pending" Transactions

Transactions that remain in a 'Pending' state with the banking networks undergo automated status checks. If a transaction ultimately fails after the cooling period (typically T+1 days), the refund is automatically processed to the wallet.

3. Successful but Disputed Transactions

Since PayNit facilitates API-driven bank transfers (IMPS/UPI), once a transaction is successfully processed and credited to the beneficiary's account, it cannot be reversed or refunded by PayNit. Merchants must settle disputes directly with their respective beneficiaries.

4. Wallet Balance Withdrawal

Merchants may request a withdrawal of their available wallet balance to their registered bank account at any time. Withdrawals are processed within 24-48 business hours after standard compliance checks.