Structured resolution for your platform queries and technical issues.
PayNit is dedicated to providing enterprise-grade payout infrastructure. This Grievance Policy outlines our structured mechanism for addressing merchant queries, technical issues, and complaints in a transparent and timely manner.
For immediate technical assistance regarding API integrations, transaction statuses, or account access, please contact our support team:
If your issue remains unresolved beyond 3 business days, or if you are unsatisfied with the resolution provided by Level 1 support, you may escalate the matter to our designated Grievance Officer.
Upon submitting a grievance, you will receive an acknowledgment ticket number. Please quote this ticket number in all subsequent communications. We aim to resolve all grievances within a maximum of 30 days as mandated by standard financial compliance guidelines.
